1. Receive a faulty unit, or the wrong product
Please contact our Customer Support team to start the return process.
（Our customer service team will review the return request and will send further instructions if the return is approved.Our team will bear the freight charges for the return of the goods）
2. Items of good quality
If you receive it and find yourself taking the wrong size, color, dislike or other reasons,Please contact customer service, we can accept the return of the goods in good condition. (At this point, the buyer is required to bear the freight.)
Please contact our Customer Support team to start the return process. Please include the following information:
- Order number
- Proof of purchase-Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Where do I send returns?
Please contact our Customer service at sales service firstname.lastname@example.org to get the returned address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.